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Technical Support
Faculty and students have access to technical support services for Blackboard and related educational technology.
24/7 Help with Canvas
Access Canvas support through the Help link located on the Canvas global navigation menu:
- Chat with Canvas Support (Student)
- Canvas Support Hotline: +1 (855) 235-1564
24/7 Help with Blackboard
- Use the Online Support Webpage
- Call 844-571-5980
Audio/Video Support
- Lecture capture: echo360@aguti39.com
- Zoom licenses: IT-ClassTech@aguti39.com
- Zoom 24x7 Help: 888.799.9666 (option 2) or Submit a Request to the Zoom Help Center
Help with Email (Including Password for Blackboard)
To reset your Blackboard/email password, use the UMass Boston Self-Service Password Management portal.
For More Help
- Visit the IT Service Desk
- Call 617.287.5220
- Email itservicedesk@aguti39.com
- Visit the ITS Self Service Portal